FAQ

​About Us

 

We are a husband and wife team that makes and sells unique jewelry using natural stone and metal. Due to the variations in natural stones no piece will look exactly alike. 

 

 

Sales Tax

 

All appropriate sales tax will be added at checkout. 

 

International Orders

 

We are able to ship internationally to most countries around the world.  All international orders may be subject to customs fees or taxes. It is the responsibility of the customer to pay these fees or taxes.  These are separate fees from the shipping charges. Night Fire Jewelry by KzinWorks is not responsible for these fees or taxes.

 

Shipping

Please allow 1-2 business days for processing.

Standard shipping goes out via United States Postal Service

2-day shipping goes out via FedEX

International orders will be shipped via United States Postal Service

Shipping will be calculated at checkout

A tracking number will be provided once the order has shipped

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Returns, Refunds, and Cancellations

 

We only provide refunds on items that were damaged during shipping or missing items. Please contact us via email within 2 business days of receipt to return damaged items. 

 

We can only cancel orders BEFORE they are shipped. Once shipped the order cannot be canceled. 

Privacy Policy

 

We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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